Privacy Policy
Last Updated: May 8, 2025
Security Warning
⚠️ Warning 10x10.com prioritizes the privacy and security of its users with the highest level of attention. If you are using your own personal device, whether a mobile phone, laptop, tablet, desktop computer, or any other personal computing device, you may proceed. However, if you are using a shared or public computer (such as those in a library, computer lab, workplace, or any non-private setting), do NOT proceed with sensitive account-related activities like subscription, enrollment, or modifying account settings. Public computers may pose security risks, and unauthorized access to your account information could occur. To ensure privacy and security, always use a trusted personal device when managing your account.
About this Privacy Policy
DataJaguar Inc. (10x10, we, us) understands that you care about how your personal information is handled and disclosed, and we are committed to protecting your privacy. This Privacy Policy explains how we gather, utilize, and disclose your personally identifiable information (Personal Information) through our website https://www.10x10.com and the services we offer. Please take the time to review it thoroughly.
Your use of 10x10SM is always subject to our Terms of Use, which incorporate this Privacy Policy. Any terms not defined here carry the same meanings as defined in our Terms of Use.
This Privacy Policy also contains special notices relevant to California residents. Please refer to the section below titled Additional Notices for California Residents for more specific information.
What does this Privacy Policy include?
This Privacy Policy outlines the ways we gather, receive, use, store, share, transfer, and process your Personal Information. It also explains the choices available to you regarding how your Personal Information is used, along with your rights and how you can exercise them.
It applies solely to the handling of your Personal Information by 10x10 when acting as a data controller, meaning when we process your data for our own purposes.
Will 10x10 update this Privacy Policy?
As we continually enhance our services, we may revise this Privacy Policy periodically. When we make changes, we’ll notify you by placing an update notice on our website, by emailing you, or through other appropriate methods.
Please note that if you have opted out of receiving legal notices via email (or haven’t provided an email address), those legal notices will still govern your use of 10x10, and it is your responsibility to review and understand them.
What Personal Information does 10x10 collect?
We collect and process Personal Information when you interact with us or use our services, whether paid or free. This information may include:
1) your full name
2) your email address
3) your telephone number
4) payment information (including billing address and credit card details when making a purchase)
5) your location and/or mailing address
6) device and browser-related data used to access our website (including your IP address)
7) account-associated information, such as username and password
8) your subscription status with 10x10
10) the content and metadata of direct messages sent through our platform.
Email Security
10x10 aims to minimize the need for subscribers to create passwords, reducing the risk of forgotten or compromised credentials. Instead, account and subscription management will be handled through secure email communication. Please ensure that your email service provider supports ESMTP/TLS (Transport Layer Security) so that emails from 10x10.com are encrypted in transit. Major providers like Gmail, Yahoo Mail, and Microsoft Outlook support secure TLS email delivery. Also, make sure emails from 10x10.com are not sent to your spam or junk folder. If you do not see expected emails, we recommend checking your spam folder and marking messages from 10x10.com as safe.
How does 10x10 use your Personal Information?
We process your Personal Information for several purposes:
To enter into and fulfill a contract with you, such as when you subscribe to one of our services.
This includes verifying your identity, processing payments, providing customer support, and communicating with you.
To run and improve our business, based on our legitimate interests. This includes:
1) delivering the services you requested and responding to inquiries or complaints
2) monitoring and improving our content, services, and website
3) enabling you to create and manage your account
4) personalizing our services and making recommendations
5) monitoring accounts to prevent fraud, abuse, security breaches, or criminal activity
6) inviting you to participate in surveys or research
If we rely on a legitimate interest basis for processing your Personal Information, we can provide details on the balancing test between our business needs and your privacy. Please direct such requests at https://www.10x10.com/contact.html website.
We also process your Personal Information to comply with legal obligations and to protect our legitimate business interests, which may include handling legal claims, investigations, or regulatory issues.
We may share your Personal Information with third parties, but only as outlined in this Privacy Policy.
How does 10x10 share your Personal Information?
We may share your Personal Information with the following types of third parties:
1) Our Service Providers: We share your Personal Information with third-party service providers that provide services on our behalf; for example, we use Stripe (a third party payment provider) to receive and process your credit card transactions for us. Such third parties further include, but are not limited to, providers of: website hosting; maintenance services; email services; security services; content delivery networks; customer support operations and software services; traffic and usage analytics services; and cloud storage and computing services.
2) Third-Party Data Controllers: We provide integrations with third-party services for you to use at your option. When we do, we only use the Personal Information we collect from the integrated third-party service for the purpose of providing the integration to you, and do not disclose that information except where required by law or as directed by the third-party service. Please keep in mind that you may use an integrated third-party service to send your Personal Information or content to the provider of the integrated third-party service, in which case you should refer to the privacy policy of the applicable third-party service provider to understand how your Personal Information is used. For instance, you may use Stripe to enter payment information (credit card, name, etc.), in which case the Stripe privacy policy governs how Stripe uses your Personal Information.
3) Prospective sellers or buyers: We may share and/or transfer customer information in connection with the sale or merger of our business or assets (subject to local laws). Also, if we go out of business, enter bankruptcy, or go through some other change of control.
4) Affiliates: We may disclose your Personal Information to our subsidiaries and affiliated companies for the purposes described in this policy.
5) Government authorities, law enforcement officials, and court-ordered disclosures: If required for the purposes as described in this Privacy Policy, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws we may share Personal Information with competent regulatory, prosecuting, tax or governmental authorities, courts or other tribunals, or with litigants entitled by law to receive personal information, in any jurisdiction or markets, domestic or foreign.
In certain cases, we may anonymize your Personal Information in such a way that you can no longer be identified as an individual, and we reserve the right to use and share such anonymized information to trusted partners not specified here. However, we never disclose aggregated or de-identified information in a manner that could identify you as an individual.
Where will we send your Personal Information?
10x10 is established in the US and uses service providers established both in the US and in other countries to process Personal Information as described in this Privacy Policy. As such, your Personal Information may be shared internationally.
Does 10x10 participate in the Data Privacy Framework?
To facilitate the lawful import of Personal Information from the European Union, the United Kingdom, and the Swiss Confederation, 10x10 participates in the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) (each, a “DPF”). To verify our participation, please consult the Data Privacy Framework List.
When we receive Personal Information under a DPF, the DPF Principles
apply to our processing of that information. Under any DPF, we are accountable for the onward transfer of Personal Information, and only transfer Personal Information received pursuant to a DPF under agreements that provide the same protections as the DPF. Our adherence to the DPFs specified above is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
In the event of a dispute between you and us regarding our use of Personal Information under a DPF, we ask that you first raise the dispute
with us directly at https://www.10x10.com/contact.html website. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. These dispute resolution services are provided at no cost to you.
If you have a “residual claim” regarding our use of your Personal Information under a DPF that is unresolved after (i) direct contact with us; (ii) your use of the independent dispute resolution mechanism identified above; and (iii) your raising the issue with your data protection authority, you have the the right to seek redress through binding arbitration in accordance with the applicable DPF.
Is Personal Information about you secure?
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, failure of the services, or other factors may compromise the security of user information at any time.
Privacy and SMS Services
If you provide us with your phone number, we may use a third-party service provider to verify your phone number with an SMS text message. Information regarding this SMS verification is used only for verification purposes, and is not shared with third parties for marketing/promotional purposes.
What are your rights?
Depending on applicable local laws, you may be entitled to ask 10x10 for a copy of your Personal Information, to correct it, erase or restrict its processing, or to ask us to transfer some of this information to other organizations. You may also have rights to object to some processing activities or to request restriction of some processing activities. Where we have asked for your consent to process your Personal Information, you may also have the right to withdraw this consent. These rights may be limited in some situations or in accordance with applicable law – for example, we cannot delete your Personal Information when we can demonstrate that we have a legal obligation to retain it. In some instances, this may mean that we are able to retain data even if you withdraw your consent or you delete your account.
Where we require Personal Information to comply with legal or contractual obligations, then provision of such information is mandatory: if such information is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested personal data is optional. Please note we will always inform you where the provision of your Personal Information is mandatory or optional.
We hope that we can satisfy any queries you may have about the way we process your Personal Information. If you have any concerns about how we process your Personal Information, or would like to opt out of marketing, you can get in touch at https://www.10x10.com/contact.html website.
If you are a California consumer, please see the section further below titled “Additional Notices for California Residents” for more notices regarding your Personal Information. You can access, edit, or delete some personal information by yourself.
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
1) email address
2) user profile information
3) The information you can view, update, and delete may change as the services change.
4) If you'd like to delete your account, you can do so from your account page.
Where you have directed third-party services to provide Personal Information to us, you can direct those third-party service providers to stop providing us your Personal Information. If you have any questions about viewing or updating information we have on file about you, please contact us at https://www.10x10.com/contact.html website.
5) You can unsubscribe from our marketing communications
6) You may unsubscribe from our marketing communications by clicking on the Unsubscribe link located on the bottom of our e-mails, updating your communication preferences or by contacting us at https://www.10x10.com/contact.html website.
7) You have the right to complain to your local data protection authority
8) In the event you have unresolved concerns, please note that you have the right to complain to a data protection authority. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries are available here.
How long will 10x10 retain your data?
We retain information about you only for as long as reasonably necessary to fulfill the purposes for which it
was collected. We may retain your Personal Information for a longer period in the event of
a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
When you discontinues our service, handling your personal information must align with data protection laws applicable in your region.
In general, we delete your personal information upon request. However, in certain jurisdictions, we may retain personal
data as required to comply with applicable legal obligations. We will also request our service partners, such as Stripe,
to remove your personal information from their platforms to the extent permitted by their legal and regulatory responsibilities.
How long will 10x10 retain AiCharts and other visual content?
For AiCharts and other visual graphs, 10x10 will retain them for up to 7 days after their URL links are delivered
to subscribers via email. The URL links to these graphics will also expire 7 days after delivery.
Automated individual decision-making, including profiling
We may use the information we collect to profile you in order to suggest tickers on our platform that is relevant to your interests.
Partner Program Participants
Here is a Data Privacy Policy for Partners, considering tax reporting requirements like
1099 filings while ensuring personal information is protected.
To comply with government tax reporting requirements (e.g., IRS Form 1099), we collect the following details when you enroll:
Full Name, Address, Taxpayer Identification Number (TIN), EIN, or Social Security Number (SSN), your business name, type, tax-type if you
enroll as an business entity, Email & Contact Information, foreign tax ID if applicable. We collect personal information strictly for:
Tax compliance (filing IRS Form 1099-MISC, 1099-NEC, or other applicable tax documents), Processing partner payouts,
Regulatory requirements set by state and federal authorities. Your personal information will NEVER be sold, shared, or
disclosed to unauthorized third parties. We implement encryption, access control, and secure storage to protect sensitive data.
Access to your information is strictly limited to authorized personnel for legal and financial purposes.
Information may be disclosed only to government agencies (e.g., IRS, state tax offices) as legally required for tax filing.
In case of an audit or regulatory inquiry, we may provide necessary documents to comply with applicable laws.
You may request access, correction, or deletion of your personal data, subject to legal tax reporting obligations.
We retain personal tax-related information only for the legally required period and securely dispose of it thereafter.
We may update this policy as necessary to remain compliant with tax laws and data protection regulations.
For questions or concerns, contact us at https://10x10.com/contact.html web page.
Questions about this policy?
The data controller for this processing is DataJaguar, Inc.
If you have any questions or concerns regarding our privacy policies, please send us
a detailed message at https://www.10x10.com/contact.html website.
Additional Notices for California Residents
10x10 has prepared additional disclosures and notices consistent with the California Consumer Privacy Act (CCPA).
Our CCPA Policy, the terms of which are incorporated by reference into this Privacy Policy, can be found in the CCPA web page.
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